Administrative Support description

Administrative & Operations Support

Vanderwaal Bakery - Seymour, Missouri

Estimated 30 hours/week, Workdays: Mon-Fri (Hours may vary during training period and MAY increase to full-time)

Company Mission

To truly help people enjoy their food again, without pain, through the health benefits of real sourdough and whole foods.

Position Summary

We are seeking a dynamic, tech-savvy professional to serve as administrative and operational support for Vanderwaal Bakery. This versatile role combines administrative excellence with hands-on business support, making it perfect for someone who thrives in a dynamic, growing environment. You'll work directly with ownership/management while interfacing with our entire team - from production bakers to customers to delivery drivers. This position offers significant personal/professional growth potential for the right candidate who demonstrates adaptability, initiative, and commitment to our mission of serving exceptional, wholesome food.

 

Typical Responsibilities Include

  • Customer phone and email correspondence
  • Document creation and database maintenance
  • Order processing and delivery coordination
  • Team communication and information distribution
  • Administrative project management
  • Business process improvement initiatives
  • Executive support and special projects
  • Office management duties including: supply ordering, paperwork organization, etc
  • Basic, light marketing tasks - occasional social media posts, routine emails, flyers, etc.

Successful Candidate Qualities & Skills

1. Technology Management and Digital Tools

  • Demonstrate proficiency in Google Docs, Google Sheets, and other essential business software
  • Quickly learn and adapt to new technology platforms and business tools - can figure out new tools independently
  • Create and maintain digital documents, forms, and business systems

2. Communication Excellence and Customer Relations

  • Answer phones professionally and handle customer inquiries with courtesy and competence
  • Craft professional, clear written communications via email and other platforms
  • Serve as liaison between management, production team, customers, and delivery drivers
  • Listen carefully, ask clarifying questions, and execute instructions accurately
  • Carry out light, routine customer messaging including weekly order emails, some social media announcements, and perhaps creating print materials with Canva or similar programs. The marketing professionals will handle the bulk of the marketing work.

3. Operational Support

  • Assist with order processing and communicate delivery readiness for excellent customer experience
  • Support production team with administrative tasks that enhance their efficiency
  • Provide project management support for owners/managers - keep things organized and moving forward.

4. Executive Support and Problem-Solving

  • Function as trusted assistant to management with high-level discretion and reliability
  • Work independently to prioritize and complete tasks with minimal oversight
  • Accept constructive feedback positively and implement improvements immediately
  • Take initiative to streamline processes and identify growth opportunities
  • Be an integral part of the strategic growth of the business, helping to bring ideas from vision to reality.

Required Qualifications

  • Technology: Comfortable with technology platforms and can figure things out independently. Must be able to use design programs (Canva or other), be comfortable learning, finding and implementing tech tools to grow the business
  • Communication: Excellent verbal and written communication skills
  • Adaptability: Comfortable working in fast-changing environment with shifting priorities and willingness to learn new skills
  • Independence: Self-motivated with strong organizational and time management skills
  • Professionalism: Courteous, discrete, and able to represent company values in all interactions

Preferred Qualifications

  • Previous administrative or executive assistant experience
  • Customer service background
  • Demonstrated ability to learn new software and technology quickly
  • Light bookkeeping knowledge is a plus

Compensation and Benefits

  • Hourly wage based on experience and skills (starts at $15 - $17/hour) DOE with opportunity for raises based on performance.
  • Bi-monthly pay schedule (15th and 30th)
  • Pathway to increased hours and full-time status
  • Professional development opportunities

Apply Here