Administrative Support description

Administrative & Operations Support

Vanderwaal Bakery - Missouri

Part-Time to Full-Time Growth Opportunity

Company Mission

To really help people enjoy their food again, without pain, through the health benefits of real sourdough and whole foods.

Position Summary

We are seeking a dynamic, tech-savvy professional to serve as operational support for Vanderwaal Bakery. This versatile role combines administrative excellence with hands-on business support, making it perfect for someone who thrives in a fast-paced, growing environment. You'll work directly with ownership/management while interfacing with our entire team - from production bakers to customers to delivery drivers. This position offers significant growth potential for the right candidate who demonstrates adaptability, initiative, and commitment to our mission of serving wholesome food with excellence.

 

 

Key Result Areas (KRAs)

1. Technology Management and Digital Excellence

What Success Looks Like:

  • Demonstrate proficiency in Word, Excel, and other essential business software
  • Quickly learn and adapt to new technology platforms and business tools
  • Create and maintain digital documents, forms, and business systems
  • Stay current with emerging technologies that could benefit business operations

Measurable Outcomes:

  • Master all required software platforms within first 90 days
  • Maintain professional, error-free digital communications and documentation
  • Achieve measurable improvements in operational efficiency 

2. Communication Excellence and Customer Relations

What Success Looks Like:

  • Answer phones professionally and handle customer inquiries with courtesy and competence
  • Craft professional, clear written communications via email and other platforms
  • Serve as liaison between management, production team, customers, and delivery drivers
  • Listen carefully, ask clarifying questions, and execute instructions accurately
  • Resolve customer concerns promptly and maintain positive relationships

Measurable Outcomes:

  • Maintain customer satisfaction for interactions
  • Zero communication errors that result in operational problems
  • Demonstrate improvement in communication efficiency and effectiveness over time
  • Successfully handle increasing volume of customer and team communications

3. Operational Support and Problem-Solving

What Success Looks Like:

  • Assist with order preparation and delivery readiness to ensure smooth operations
  • Adapt quickly when priorities shift due to changing business demands
  • Anticipate operational needs and proactively address potential issues
  • Support production team with administrative tasks that enhance their efficiency
  • Develop working knowledge of all business facets to provide comprehensive support

Measurable Outcomes:

  • Complete assigned operational tasks within designated timeframes
  • Demonstrate flexibility by successfully managing priority changes with minimal disruption
  • Show measurable understanding of production, delivery, and customer processes
  • Contribute solutions that improve overall operational efficiency

4. Executive Support and Independent Initiative

What Success Looks Like:

  • Function as trusted assistant to management with high-level discretion and reliability
  • Work independently to prioritize and complete tasks with minimal oversight
  • Accept constructive feedback positively and implement improvements immediately
  • Take initiative to streamline processes and identify growth opportunities
  • Adapt to the evolving needs of a growing business with enthusiasm and competence

Measurable Outcomes:

  • Successfully complete management-assigned projects on time and to specification
  • Demonstrate increasing independence and responsibility over time
  • Show measurable growth in business acumen and operational understanding
  • Receive positive feedback on initiative, reliability, and professional judgment

 

 

Required Qualifications

  • Technology: Proficient in Microsoft Word and Excel with ability to learn new platforms quickly
  • Communication: Excellent verbal and written communication skills
  • Adaptability: Comfortable working in fast-changing environment with shifting priorities
  • Independence: Self-motivated with strong organizational and time management skills
  • Professionalism: Courteous, discrete, and able to represent company values in all interactions
  • Learning Agility: Open to feedback and eager to develop new skills
  • Versatility: Willingness to support various aspects of business operations

Preferred Qualifications

  • Previous administrative or executive assistant experience
  • Customer service background
  • Experience in small business or food industry environments
  • Demonstrated ability to learn new software and technology quickly
  • Project management or process improvement experience

Growth Opportunities

  • Advancement to full-time based on performance and business needs
  • Hybrid role development combining administrative and production support
  • Skill development in business operations and management
  • Potential leadership responsibilities as company grows
  • Cross-training opportunities throughout all business departments
  • Professional development in technology and business systems

Typical Responsibilities Include

  • Customer phone and email correspondence
  • Document creation and database maintenance
  • Order processing and delivery coordination
  • Team communication and information distribution
  • Administrative project management
  • Business process improvement initiatives
  • Executive support and special projects

Compensation and Benefits

  • Competitive hourly wage based on experience and skills
  • Bi-monthly pay schedule (15th and 30th)
  • Pathway to increased hours and full-time status
  • Professional development opportunities
  • Flexible scheduling to accommodate growth into full-time role

 

 

Ready to Power Our Growing Business? If you're a tech-savvy professional who loves variety, thrives in a growing business environment, and wants to make a real impact while developing your skills, this opportunity offers the perfect blend of challenge and growth potential.

This role is ideal for someone who wants to be an integral part of a mission-driven company's success story while building valuable experience across multiple business functions.  If you are ready, Apply Here.

Vanderwaal Bakery is committed to providing equal employment opportunities and maintaining a workplace free from discrimination and harassment.